This Privacy Policy explains what personal data we collect, how we use, store, and protect it when you use the website transfer-onae.com, or when you contact us via website forms, telephone, messengers, or social media.
We respect your privacy and process personal data in accordance with personal data protection laws, specifically the EU General Data Protection Regulation — GDPR (RODO in Poland). GDPR applies to companies operating in the EU or providing services to individuals in the EU.
1. Personal Data Controller
The administrator of your personal data is:
ONAE TRANSFER
OLEKSANDR PRYLUTSKYI ONAE
NIP: 8381853211
REGON: 526917501
Contact details:
Phone: +48 539 365 859
Telegram / WhatsApp / Instagram: @transfer-onae
Website: transfer-onae.com
2. Data We May Collect
We may collect and process the following personal data:
Name
Phone number
Email
Travel route
Date and time of transfer
Number of passengers
Luggage information
Child car seat requirements
Preferences regarding the vehicle or trip format
Data you voluntarily provide during communication via phone, website forms, messengers, or social media
Additionally, the website may automatically collect technical data, including IP address, device type, browser, browser language, referral source, pages viewed, and other data necessary for correct website operation and analytics.
3. Purpose of Using Personal Data
Your personal data may be used for the following purposes:
Processing transfer requests
Contacting you to clarify the route, date, time, number of passengers, and other trip details
Preparing individual price quotes
Booking the vehicle and organizing the transfer
Customer support before, during, and after the trip
Informing you about changes related to the trip
Processing payments if made online or through payment services
Improving service quality
Website performance analytics
Ensuring website security and preventing abuse
Fulfilling legal, tax, and accounting obligations
4. Legal Grounds for Data Processing
We process personal data on the following legal grounds:
Performance of a contract or pre-contractual measures — when you submit a transfer request or ask for a quote
Your consent — when you voluntarily send data through forms, messengers, or other communication channels
Legitimate interest of the company — for client communication, service improvement, analytics, and protecting the company's rights
Compliance with legal obligations — such as accounting, tax, or other records required by law
5. Data Disclosure to Third Parties
We do not sell or transfer your personal data to third parties for their independent marketing use.
In certain cases, data may be transferred to partners or services that help us provide our services, including:
Drivers or partners performing the transfer
Payment services
Hosting and technical support services for the website
CRM systems or request processing tools
Analytics services
Accountants, lawyers, or other professional consultants
Government authorities, if such disclosure is required by law
Only the data necessary to perform a specific service or legal obligation is transferred.
6. Payments and Payment Services
If you make a payment through online services, the processing of payment data may be carried out by the respective payment provider. Payment methods such as Google Pay, Apple Pay, BLIK, PayPal, or other payment instruments may be available or mentioned on the website.
We do not store full bank card details on the website. The processing of payment information is carried out in accordance with the rules and privacy policies of the payment services.
7. Cookies and Analytics
The website may use cookies — small files stored on your device that help the website function correctly.
Cookies may be used for:
Ensuring website operation
Remembering your settings
Analyzing website traffic
Improving website structure and usability
Evaluating the effectiveness of advertising campaigns
You can manage cookies yourself through your browser settings or via the cookie panel on the website, if available.
8. Data Retention
We store personal data only as long as necessary for the purposes for which it was collected.
Request and communication data may be stored for the period necessary to organize the transfer, provide further customer service, resolve potential issues, or fulfill legal and accounting obligations.
Upon the expiration of the required storage period, data is deleted or anonymized unless further storage is required by law.
9. Personal Data Protection
We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, alteration, disclosure, or destruction.
Access to personal data is restricted to individuals who need it to perform their work duties or provide the service.
10. Your Rights
Under GDPR (RODO), you have the right to:
Access your personal data
Request correction of inaccurate or outdated data
Request deletion of personal data
Restrict the processing of personal data
Object to data processing
Withdraw consent for data processing (if processing is based on consent)
Receive a copy of your data in a structured format
File a complaint with a personal data protection supervisory authority
In Poland, this authority is the Urząd Ochrony Danych Osobowych (Personal Data Protection Office).
11. Withdrawing Consent or Contacting Us Regarding Data
To exercise your rights or ask questions regarding the processing of personal data, you can contact us through the available communication channels:
Phone: +48 539 365 859
Telegram / WhatsApp / Instagram: @transfer-onae
Website: transfer-onae.com
We may ask you to confirm your identity to ensure that the request comes from the actual owner of the personal data.
12. Children's Data
Our services may be booked for family trips, including those with children. If information about a child is required to organize a transfer (e.g., the need for a child car seat), we process only the minimum necessary information to provide the service safely and comfortably.
We do not collect personal data of children for marketing purposes.
13. Links to Third-Party Services
The website may contain links to third-party services, including Instagram, Telegram, WhatsApp, payment services, or other platforms.
Once you transition to a third-party service, the processing of your data is governed by the privacy policy of that specific service. We are not responsible for data processing rules on third-party platforms.
14. Changes to the Privacy Policy
We may update this Privacy Policy from time to time if data processing procedures, website functionality, or legal requirements change.
The current version of the Privacy Policy is always posted on this page.
Last updated: April 29, 2026.